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Catalogue - Contents |
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Ships need good managers at sea and ashore. This has been recognised by the
International Maritime Organization, who have included management skills in the
revision of the STCW Convention. GOOD BUNKERING PRACTICE
This module introduces the entire series and establishes the need for seafarers to learn about management. The importance of understanding that the ship is a business that needs to be properly managed is emphasised. In this way a ship is like any other business enterprise. It needs to cover its running costs and make a profit. The crucial role that the management team on board plays in this is discussed. The importance of having a good relationship with the shore office is highlighted. Both sides must work together as a team to give the customer, the shipper or the charterer, the best possible service. The study guide goes further explaining what ‘management on board’ means and the different areas of responsibility which it covers. It outlines how the shipping industry functions so the commercial context in which a vessel operates can be better understood. PART TWO - GET SMART: - ORGANISATION AND PLANNING
This module looks at the importance of planning in managing a ship effectively. The significance of forecasting and controlling both voyage costs and operating costs is explained. A basic planning tool - S.M.A.R.T. (Specific, Measurable, Achievable, Realistic and Time-based) is put forward. The need to allow for contingencies in all planning is emphasised. The study guide goes into greater detail of the seafarer’s role in controlling costs and setting objectives. PART THREE - GET RESULTS: - PLANNING FOR PROFIT
The resources, both human and material, time and money, available to any ship are limited. To get the best from them requires good planning and good management. This video looks at the basics of planning tasks to make the best of all resources. Although money is important and needs to be spent wisely, good management is not just about money. On a ship at sea, the officers and crew are the key resource and their time and effort has to be properly planned by the management team. The study guide discusses in detail the issues of time management and using budgets effectively. It includes a time management questionnaire which, when completed, demonstrates how working time is actually spent. The study guide also helps to explain how to use a systematic approach to problem solving and outlines a range of basic problem solving techniques. PART FOUR - TEAMWORK
Why do so many human activities involve teams? This module answers this question and goes on to look at the vital role of the team leader in maintaining the team and supporting the individuals who are included. In some situations the task of maintaining the team can be almost as important as completing the jobs the team has been formed to do. The video also examines in detail a key part of team management - holding meetings. Detailed advice on all aspects of holding meetings is given. The study guide goes deeper into some of the theory of team structure and formation as well as also covering the issues of holding meetings. PART FIVE - MOTIVATING INDIVIDUALS
This module examines the issues involved in dealing with individuals. Motivation and delegation are discussed and their importance emphasised. The video considers the place of personal appraisals. Under STCW, officers will be required to take part in the assessment of their subordinates. The video makes the point that these should be two-way discussions. Personal appraisals are a useful tool in career guidance and determining training requirements. The study guide gives an interesting resume of the theories of motivation and explores the issue of coaching and developing individuals. PART SIX - COMMUNICATION
The significance of communication between the ship and the shore office is put under the spotlight. Managers on board need to take communication skills very seriously. More things go wrong at sea from poor communications than for any other single reason. This module looks at the basic issues of communication and what is required for an effective exchange of information. The various methods of communication are discussed, and the relative benefits and disadvantages of spoken and written communications are examined. The study guide goes into greater detail and covers the issues of using telecommunications effectively, non-verbal communication, and clear written business documents. BEHAVIOUR BASED SAFETY SERIES AVAILABLE ONLY AS 4 PART SERIES
In an effort to further encourage all personnel to be safe and to work safely at all times, therefore reducing any potential for injury, Northern Marine Management have implemented a safety process called 'Behaviour Based Safety ' (BBS) onboard all managed vessels. The BBS process reinforces that 'safety' is part of the day to day operation of the vessel and is made up of the following key ingredients:
BBS does not replace any other part of Northern Marine 's safety programme. BBS is designed to supplement all the existing procedures in place to assure that the work environment is safe and all personnel have the skills and equipment they need to perform a job safely. To assist with the implementation of the process, Northern Marine have produced a series of 4 video programmes entitled: Part 1: Introduction BBS has helped Northern Marine achieve a 48% reduction in their Lost Time Injury rate in the first year of implementation. These programmes are now available from Videotel for use by any shipping company planning to implement BBS. WORKING TOGETHER (RACIAL & SEXUAL DISCRIMINATION ON BOARD)
The world of work has changed. In today’s workplace traditional roles have fast disappeared. Women increasingly follow careers once only pursued by men, while men are happy to do what was once known as ‘women’s work’. Around the world companies now routinely employ workers of different nationalities and cultures. New technology and the need to keep down costs have meant that the modern worker is often a member of a small group or team. Trust, good communication and a willingness to share and solve problems are vital to their success. Nowhere is this need to WORK TOGETHER more important than in the shipping industry. The modern ship’s crew may contain people from several different cultures. Women are now employed at all levels of the industry. In the tight-knit community of a ship, misunderstandings, language difficulties and resistance to change can sour working relationships, leading to conflict and discrimination. This happens when people allow their behaviour to be dictated by assumptions, generalisations and prejudices about individuals and groups who are different from them. Often these are deepseated attitudes learnt many years ago and hard to change. We need to build understanding and mutual respect to integrate groups of individuals into a motivated team. This video package is designed to help those employed in the shipping industry tackle racial and sexual discrimination. It is designed to help highlight some of the difficulties that could arise when people of different nationalities and sex WORK TOGETHER. The video does not give answers, but simply points out the errors of our ways. It is designed to help the audience understand that we all have feelings and that WORKING TOGETHER should be a happy environment. A guide accompanies the video. At sea, as ashore, there is an urgent need to work out an acceptable code of behaviour, with mutual respect accorded to everyone, regardless of gender or culture. We should all be able to WORK TOGETHER without the fear of conflict and harassment. Minimising Fatigue, Maximising Performance
All seafarers, whatever their job, are at risk of fatigue. However, fatigue can be minimised, and performance maximised, if a ship-wide practical management strategy is implemented. Benefits include crew members feeling less tired and making fewer mistakes, and managers happier about efficiency, safety and morale. Videotel, in response to the growing concerns of the shipping industry regarding fatigue, have produced a practical and user-friendly video/DVD and work booklet training package. The video sets out some of the most relevant causes of fatigue, and the main aspects of management which can contribute to maximising individual performance. It then describes the main risk factors that impact on fatigue endurance and on individual performance; such as, heat and cold related risks, motion sickness, accumulated sleep deprivation, physiological problems plus others. Presented as a case history, the programme describes the experiences of a safety officer, who is asked to examine the risk elements involved in all of the job descriptions on board ship, to come up with recommendations that can be implemented to reduce the risk of fatigue and to improve performance. The accompanying booklet complements the video and highlights the effects of fatigue both physically and mentally, and details how to recognise fatigue and its causes, such as differing sleep patterns, stress and prolonged work periods. It also introduces the 5-step management system where work schedules are taken into consideration along with a range of environmental, organisational, physiological and psychological factors. An 'Assessing the risks and bringing about change' section puts forward examples of typical problematic situations followed by appropriate measures for improving them. In conclusion, there are comprehensive multiple choice questions designed to test the reader’s knowledge. The training package has been created as a management tool for officers; but is also intended to be accessible to all on board. FATIGUE AND STRESS AT SEA
Fatigue and stress are all too common at sea, particularly on vessels trading mainly in coastal waters with frequent stops for cargo transfer. This drama based program looks at some of the underlying factors which compound the problems. It also emphasises that increased awareness of fatigue and stress is the first step in learning how to minimise their effects and reduce the risk of them leading to serious consequences. SAY NO TO BULLYING - SAY NO TO HARASSMENT
The safe and efficient operation of any ship relies, amongst other things, on good team work. However, crew morale can be severely affected by two problems that, regrettably, still occur at sea - harassment and bullying. This training package comprises a video, which clearly spells out the effect on the lives of the victims, and an accompanying Guide that suggests how companies should go about eliminating such behaviour. There is also a CD-ROM aimed at those responsible for implementing policy on this subject. The video features three dramatised scenarios aimed to provoke discussion on board. In the first story, a young cadet on a general cargo vessel is undermined by an aggressive and bullying Chief Engineer. His confidence is so destroyed he decides to quit the sea altogether. The second story shows a woman working on laundry operations on a cruise liner. She is harassed by an overbearing Manager and receives no support from her Staff Captain. The final tale, set on a Royal Fleet Auxiliary vessel, involves the sexual harassment of a young, female supply officer by the ship's First Officer. She reports the incident to her Captain who takes appropriate action. Companies should make it clear that people are entitled to work with dignity and without fear whether at sea or on land. They should provide clear guidelines that harassment and bullying of any sort is not acceptable. There must also be a designated person on board to deal with such matters. Further information on implementing appropriate policies can be found in the Guide. |
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Code No 607
Time: 18 Mins
Code No 610
Code No 939
Time: 26 Mins