Videotel is pleased to announce its support of OCIMF's Tanker Management and Self-Assessment (TMSA) programme; a comprehensive tool to help ship operators measure and improve their management systems.
Introduction
This is a modular, CBT course providing a total of 7 - 10 hours of self-study. Its overall aim is to provide those ships officers responsible for investigating, analysing and reporting on incidents which occur on board their ships, with the skills to do so accurately and efficiently. Candidates work through the seven modules at their own pace and at times which fit their normal, working schedules.
Who the course is designed for
Ships' Officers
Course Pre-requisites
None
Course Objectives
The course will help the candidate to process a substantive incident report.
Course Outcomes
Candidates will:
Understand what an incident is.
Be able to follow a systematic, step by step approach to investigating, analysing and reporting on incidents.
Content Overview
The seven modules cover:
Setting the scene
Beginning the investigation
Planning the investigation: Collecting and preserving evidence
Interviewing witnesses: the principles
Conducting the interview
Organising and analysing the evidence
Writing the report and taking action
Structure
The Course consists of:
Seven Modules
Module tests and a final test
Portfolio of assignments (optional)
The course can be used on board ship, or ashore, and is designed for individual self-study.
Mode of delivery
The course is delivered on a CD-ROM. Simple instructions are provided to the candidates to guide them through the course. The CD-ROM contains English text and narration, short video sequences, graphics and interactive elements.
Projects
The course has optional portfolio assignments.
Course Duration
7 – 10 hours
Minimum Computer Specifications
Windows 98 Pentium II, 64MB
Windows 2000 Pentium III, 128 MB
Windows XP Pentium III, 128MB
1024 x 768 @ 32 bit Colour resolution
Sound Card, speakers, mouse (or equivalent)
Certification
There are two levels of certification:
Level 1: A course completion certificate which is obtained by passing a supervised final test, consisting of multiple choice questions.
Level 2: (optional) A certificate of merit which is obtained by completing and submitting an assignment to a required standard
Approval / Accreditation
Please see website for latest details
Full list of Contents
The seven modules comprise:
Setting the scene
- Definition of an incident
- Categories of incident
- Descriptions of the two case studies
- The difference between investigation and analysis
- Distinguishing between immediate and underlying causes
- The consequences of failing to investigate and analyse incidents
Beginning the investigation
- Being prepared for incident investigation, including being able to access the necessary equipment, such as a camera, quickly
- Being systematic . a step by step approach
- The first two steps . observing the incident and describing it
Planning the investigation: Collecting and preserving evidence
- Who should investigate
- The role of those individuals with the authority to agree the report and the actions it recommends
- The four broad categories of evidence to collect - environment, hardware, organisation and people
- The three major sources of evidence, direct observation, documentation and interviews
- Important differences in the types of evidence
- The need to preserve evidence
- Establishing a timescale for investigation
Interviewing witnesses: the principles
- How face to face communication works
- The three basic skills which all interviewers must possess
- The ability to ask the right questions; observe witnesses body language; and listen to what witnesses say
- What witnesses can tell you about an incident and what they saw of the incident
Conducting the interview
- The timing of interviews, the order in which to carry out interviews and the importance of getting the setting right
- How to agree the agenda for the interview and get it started; how to keep it on track; how to end the interview
- How to deal with difficult issues during interviews, such as hostility, defensiveness, reluctance to speak, passive behaviour and language problems
- What to do if the witness appears not to be telling the truth
Organising and analysing the evidence
- Organising the evidence into categories
- Establishing a sequence of events or 'timeline'
- Identifying possible chains of events
- Assessing the accuracy of evidence and steps to improve this
- Using analysis to identify immediate and underlying causes
Writing the report and taking action
- Three principles of a good report . clear objectives, a logical structure and an appropriate style
- Different types of actions
- Using the four category framework to identify actions systematically
- Attaching and filing supporting evidence, such as witness statements
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