CRISIS MANAGEMENT

Code No: 507

Video Running Time: 1 hours 32 minutes

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Your organisation could face a crisis at any time. Disasters happen to all types of businesses, and in the wake of a crisis you may be faced with the press, your insurers, your shareholders or your workforce all wanting information. You will have to act quickly: is your organisation prepared?

This package has been produced for those directly responsible for handling a crisis in a commercial or industrial organisation. Using examples of major crises which have been handled both well and badly, it draws attention to the importance of crisis management within an organisation, and provides a framework for drawing up an effective crisis management plan.

Part 1 examines three case histories of major crises which have occurred in recent years, the explosion at Commercial Union headquarters, the Piper Alpha Oil Platform disaster, and the fire on board the Scandinavian Star.

Part 2 is based on a discussion by a panel of experts in the field of Crisis Management. The views and advice of the panel are divided into nine sections to illustrate the development of the Crisis Management Plan: The Audit; The Communications Strategy; The Crisis Team; External Support; The Short Term Response (Key Decision Phase); The Long Term Response (Protecting the Business); Handling the Media; The Problem of Stress; Preparation and Testing of the Plan.