Welcome to our support pages. If you have a question or problem concerning our software, please contact us anytime. We will be able to assist you more quickly if you include the following information in your correspondence:

1. Program name and version
2. Your name, company, email address and telephone number
3. Your Windows operating system (95, 98, 98SE, ME, NT4, 2000, XP Home or XP Pro)
4. A description of the problem, including error messages
5. Does the program experience the same problem on a different computer?

The links below provide answers to common questions about some of our programs.

Most Videotel programs utilise a copy protection system, which uses either a key or dongle to unlock the program. Symbols, from the table below, indicate the copy protection system is in use with a particular program version.

Program Name, Version:
AIS - Automatic Identification Systems, v1.0
Cobalt, v8.0 , v9.0
Collision Avoidance, v1.5 ,v1.6 ,v1.7
Chemical Tanker Course, v1.0 ,v1.1
Elementary First Aid, v1.0
IMDG Code Training Course, v1.0
IALA Buoyage Systems, (Before 21 May 2004) , v1.0
International Marine Signalling, (Before 21 May 2004) , v1.0
ISO 14001 Environmental Management Course, v1.0
LNG Carrier Steam Plant Tutor, v4.1
Oil Tanker Course, v1.0 , v1.1
Onboard Training Manager (OTM), v1.21
Onboard Training Manager Plus (OTMplus), v2.01.0009 and prior, v2.01.0029, 2.01.0051
Port State Control, v1.0 , v1.1
Prevention and Reaction to Marine Oil Spills – The Seafarer's Role, v1.0
Prevention and Reaction to Marine Oil Spills – Under MARPOL, v1.0
Prevention and Reaction to Marine Oil Spills – Under OPA 90, v1.0
Rescue Boat Operations ,v1.0
Rule of the Road, (Before 21 May 2004) , v1.0
Safety Officer Training, v1.0 , v1.1
Shipboard Security, v1.0 , v1.1
Ship Stability,(Non-Demo Version)
Tanker Familiarisation Course, v1.0 , v1.1
The Mooring Series - Theory of Mooring, v1.0
The Mooring Series - Safe Mooring Practice, v1.0
The Mooring Series - Maintenance of Mooring Systems, v1.0
Working at Height , v1.0