84 Newman Street, London W1T 3EU, UK
Tel +44 (0)20 7299 1800   Fax: +44(0)20 7299 1818
email:
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Support Introduction

Chemical Tanker Course v1.0, v1.1

Can I trial the program for more than 30 days?

How do I unlock the program?

Can I install and unlock the program on more than one computer?

What do I enter for User Name and User ID each time the program starts?

How do I update from v1.0 to v1.1?

Revision History


Can I trial the program for more than 30 days?

If you have exceeded the 30 day trial period and feel you have not had enough time to evaluate the program, we can extend the trial period. This is done on a case by case basis, please follow the instructions for "How do I unlock the program". Please mention you are requesting a trial extension in your correspondence to Videotel Support.


How do I unlock the program?

If you purchased the program or rented it as part of your Library Rental Scheme, then you can install and unlock the program on one computer. Please complete the following steps:

1. Install the program on the most suitable computer for training
2. Start the program
3. Click the “Unlock” button on the first window

4. Record your “Hardware Fingerprint”, this is unique for each computer

5. Send the following information to Videotel by e-mail, telephone or fax:

  • Program name and version (on CD label)
  • “Hardware Fingerprint”
  • Company or college name
  • Ship name & IMO number (if applicable)
  • Contact name
  • E-mail address
  • Telephone number

Videotel Support

Tel: +44 (0)20 7299 1825
Fax: +44 (0)20 7299 1818

6. Videotel will reply with entries for the “Key” and “Name” fields and instructions for completing the unlocking process


Can I install and unlock the program on more than one computer?

Each purchased or rented program is licensed for installation on one computer. If you would like to install and unlock the program on additional computers, please contact for information about purchasing additional licenses.


What do I enter for User Name and User ID when the program starts?

The User Name and ID you enter keeps your records separate from those of other users on the same computer. We suggest you enter your name as it is shown on your Seaman's Identity Card. If your company has issued a training ID number, please use it. Otherwise, choose an ID that is unique, will not change and contains any combination of letters and numbers (maximum 15), perhaps your Seaman’s ID Number.


How do I update from v1.0 to v1.1?

V1.1 has updated project files, otherwise v1.0 and v1.1 are identical.

If you have v1.0, you can update to v1.1 by completing the following steps:

1. Download the file Chemical Tanker Course v1.1 Projects (74 KB)

2. Unzip the file's contents into the folder "Projects", within the Chemical Tanker Course 1.0 installation folder. The "Projects" folder default location is "C:\Program Files\Videotel\Chemical Tanker Course 1.0\data\Projects".


Revision History

Version 1.1, 3 November 2004

Updated project files. To upgrade v1.0 to v1.1, please follow the steps in How do I update from v1.0 to v1.1?

Version 1.0, 27 March 2004